Refund, Cancellation & Replacement Policy
Last updated: August 23, 2026
At GSR Ghee, we want you to receive your order in good condition. Because our products are food items, our return and refund policy is designed around food-safety considerations.
1. Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched. Please contact us as soon as possible after placing the order. Once the order has been dispatched, cancellation may no longer be possible.
2. Returns
As ghee and butter are food products, we generally do not accept returns once a product has been delivered in acceptable condition. This helps maintain food safety and product integrity.
3. Damaged Products
If your product arrives damaged, leaking, broken, or otherwise compromised during delivery, contact us as soon as reasonably possible. Please provide the order number and clear photographs of the package and product. We may request additional information to investigate the problem.
4. Wrong or Missing Products
If you receive a product different from the one ordered, or a product is missing from your order, contact us as soon as possible. After verification, we may arrange an appropriate replacement, refund, or other resolution.
5. Product Quality Issues
If you believe there is a genuine quality or product issue, please contact us promptly after delivery. We may request photographs, videos, batch or lot information, packaging information, or other details so that we can investigate. Where appropriate, we may provide a replacement or refund after reviewing the complaint.
6. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method communicated by GSR Ghee. The time taken for the amount to appear in your account may depend on the payment provider or financial institution.
7. Refund for Cancelled Orders
If an eligible order is successfully cancelled before dispatch and payment has already been collected, the applicable amount will be refunded after cancellation is confirmed.
8. Situations Generally Not Eligible for Refund or Replacement
- Incorrect storage after delivery
- Improper handling of the product
- Damage caused after delivery
- Failure to follow product storage instructions
- Normal characteristics or variations consistent with the product description
- Change of mind after delivery
This does not limit any consumer rights available under applicable law.
9. Contact Us
For refund, cancellation, or replacement requests, please use the contact details provided on our website.