Shipping Policy

Last updated: August 23, 2026

At GSR Ghee, we carefully pack every order before dispatch and work with delivery partners to get your products to you safely.

1. Order Processing

Orders are generally processed after successful order confirmation. During periods of unusually high demand, festivals, promotional campaigns, or other exceptional circumstances, processing may take longer.

2. Delivery Locations

We currently deliver to locations supported by our available courier and logistics partners. Delivery availability and shipping charges, where applicable, will be shown during checkout.

3. Estimated Delivery Time

Estimated delivery time depends on the destination and courier service. Delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, remote-location restrictions, transportation disruptions, or other circumstances outside our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is placed. Where free shipping is offered, the relevant eligibility conditions will be displayed on the website.

5. Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched. Courier tracking information can take some time to become active after pickup.

6. Incorrect Address

Please check your delivery address and phone number carefully before completing your order. If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges or other applicable charges may be incurred for re-delivery.

7. Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging and the product before disposing of the packaging. Contact us with the order number and clear photographs or videos so that we can review the issue.

8. Delivery Delays

Once an order has been handed over to the courier, delivery timing may depend on the courier's operations. We will reasonably assist with tracking or resolving delivery issues, but cannot guarantee a particular delivery date unless explicitly stated at the time of purchase.